PRIVACY:  We have absolute and unconditional respect for your right to privacy and freedom from spam email.  We do not sell or share e-mail, phone, or address lists.  We may occasionally send e-mail to existing customers announcing sales or special deals.  To view specifics, please view our Privacy Policy and how it pertains to the new General Data Protection Regulation of the European Union.

GUARANTEE:  Defective tape can be either replaced or refunded in full if we are notified of the problem within 30 days of its purchase.  If we ship you the wrong tape by mistake, we'll send you the right tape and pay for return of the wrong.  If you are unsure of what to order, please send an e-mail to Info@Identi-Tape.com.  We can recommend the best tape for your need.

RETURNS:  Items that were purchased and shipped directly from our warehouse may be returned, if unused, unaltered, and undamaged, within 7 days of the purchase date, subject to a re-stocking fee of up to 20%.

For items that were drop-shipped directly from one of our suppliers, the possibility of a return defaults to the return policy of that particular vendor, and if returnable at all (which may not be the case), will be subject to a restocking fee of up to 50%.  For items that were produced or slit to custom sizes, there is no possibility of a return.